November 24, 2025
The holiday season is bustling enough without technology glitches adding to the chaos. Customers are racing to complete last-minute errands, employees are balancing family commitments, and everyone's stress levels are sky-high. Don't let avoidable tech hiccups be the reason for frustration.
Consider this your essential Holiday Tech Etiquette Handbook — because no business wants to be remembered as that one that spoils someone's day.
1. Keep Your Online Hours Updated (Avoid the Irascible Customer Calls)
Imagine a customer dashing across town during their lunch hour, relying on Google's info that you're open, only to find your store closed and lights off. Congratulations, you've unintentionally become the villain of their story.
Update these key places:
- Your Google Business Profile — this is your most important platform
- Social media pages like Facebook, Instagram, Yelp — wherever your customers look for info
- Your website's banner — prominently display your holiday schedule
- Apple Maps — yes, users still rely on it
Example update: "Happy Holidays! We'll be closed from Thursday, Nov. 28 through Sunday, Dec. 1 to spend quality time with family. We'll return to regular hours Monday morning, likely nursing a turkey hangover but ready to assist!"
2. Craft Welcoming Out-Of-Office Messages That Feel Human, Not Robotic
When you're away, don't leave customers stuck in email limbo, wondering if you've vanished. An effective auto-reply acts as a warm, professional greeter — approachable and clear.
Sample auto-response: "Thanks for your message! Our office will be closed for Thanksgiving from Nov. 28 to Dec. 1. We'll get back to you as soon as we're back and caffeinated. For urgent needs, please call our support line at (XXX) XXX-XXXX. Wishing you a wonderful holiday season!"
3. Keep Your "Out of Office" Replies Professional: Skip the Itinerary Details
Simplicity is key. Customers don't need to know your personal travel plans, whether that's visiting Aunt Carol in Denver or your team's Friendsgiving adventures.
Sharing excessive details isn't just over the top — it can also pose security risks. Stick to your absence dates, expected response time, and alternative contacts. Leave the travel tales for social media posts.
4. Verify Your Phone Systems Before They Test Your Customers' Patience
Holiday callers are often hurried and stressed, so it's critical that your voicemail greeting accurately reflects your hours and provides clear instructions.
Pro tip: Make a test call to your own number — many businesses unwittingly keep greetings from years ago, frustrating callers.
Sample voicemail: "You've reached [Business Name]. Our office is closed for the holiday weekend. Please leave a message, and we'll return your call Monday morning. If this is urgent, press 1 to connect with our on-call team. Happy Holidays, and thanks for your patience!"
5. Clearly Communicate Shipping Deadlines to Prevent Last-Minute Panic
If your business ships products, make sure you post cutoff dates prominently and send reminder emails early. Late deliveries frustrate customers, but unmet expectations damage relationships.
No one wants to explain why their anniversary gift will arrive in January — proactive communication is key.
The Takeaway: Polished Tech Etiquette Creates Loyal, Happy Customers
Holiday tech manners aren't complex. They're about setting clear expectations, communicating with empathy, and respecting your customers' time. A few strategic updates can smooth out the season and keep your reputation shining bright.
Remember, your goal isn't just to avoid issues — it's to make your customers feel valued, even when you're offline.
Need help ensuring your systems and customer experience stay seamless throughout the holidays? Call us at (805) 295-8883 or click here to schedule your free 10-Minute Discovery Call. Let's explore smart, simple ways to keep your operations smooth while you enjoy well-earned downtime.
